Get in Touch With Us
Mon-Fri, 9AM – 6PM CET
Response within 2 hours
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Instant support online
Quick order updates
How Can We Help You?
What is your inquiry about?
Sales & Orders
Support
Partnership
Business Hours
Contact Details
Phone +33 7 44 87 72 14
Email djpentis@gmail.com
Address 174 Rue Camille Desmoulins, 34130, Mauguio, France
Departments
Sales Team
Customer Support
support@vapeeu.eu
Shipping & Returns
shipping@vapeeu.eu
Partnerships
partners@vapeeu.eu
Frequently Asked Questions
What are your business hours?
Our office and phone support are available Monday to Friday, 9:00 AM to 6:00 PM CET. We’re closed on weekends and Dutch public holidays.
How quickly will I get a response?
We aim to respond to all inquiries within 2 business hours during office hours. For urgent orders, please call our sales hotline directly.
Do you offer support in my language?
Yes! Our team speaks English, German, French, Spanish, Dutch, and Polish. Select your preferred language when contacting us.
Can I visit your warehouse?
Absolutely! We welcome partners to visit our Amsterdam facility. Please schedule an appointment at least 48 hours in advance.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track orders in your account dashboard or use our order tracking page.
What if I have a complaint?
We take all feedback seriously. Please email complaints@vapeeu.eu or use this form with “Complaint” as the subject. We’ll respond within 24 hours.
